Unprofessional service

I really do not like complaining but there was no need for the experience I just had.

Firstly, there were 2 delivery drivers that came to me (both in the same car). Unfortunately I need to racially profile them so as to distinguish them from each other - there was a black guy and a coloured guy (I didn’t get their names and I really wish I did)

My first issue was receiving a call from them advising that they are outside (I later came to release it was the black guy who called me). Calling is fine, but screaming at me to say you’re outside? Unnecessary. I was downstairs in less than 5 minutes but as I was arriving I received another call from them, talk about impatient.

The black guy then passed over the board to me saying I must sign and made a very nasty comment talking about the fact that they’re not gonna help me with this tv, I should take it up with Incredible Connection because they’re not the store so they don’t have to deliver to my door. Thank God the coloured guy was there because he asked the black guy to take out a trolley and put the tv so they can at least bring it to the lift.

Shout out to the black guy for ruining my first experience of buying a tv for myself. Excitement out the window. If you’re gonna be in customer service (or client facing roles), you need to learn to speak to people properly, especially if the people haven’t rude to you in any way.

Thank you to the coloured guy. You really saved my day by being nice. I need your colleague to learn from you.