Unprofessional attitude

Dear Aramex Management, I am writing to express my extreme dissatisfaction and frustration with the service I have received, and the lack of professionalism displayed by your staff. On 30/06/2025, I placed an order via WhatsApp with Terrance. He acknowledged the order with a simple “will do,” and I expected the matter was in hand. Today, after not receiving any bags, I followed up with Terrance, only to be told that he misunderstood which store I was referring to. He then passed me on to Leigh, claiming I should have placed the order with her instead. I attempted to call Leigh on her mobile – no answer. I then called your East London landline *** and had the misfortune of speaking to a lady named George. Her conduct was completely unacceptable – she was rude, dismissive, and unprofessional. When I asked to speak with Leigh, she demanded a surname. I explained that I do not know Leigh’s surname, only that Terrance instructed me to contact her for orders. Rather than assisting, George interrogated me, asking who gave me Leigh’s number and insisting she could do nothing without a surname. Her tone and attitude were disgraceful and made it clear she had no intention of helping. This kind of service is not only frustrating — it’s disruptive to my business. I currently have no Aramex bags in stock, and as a result, customers are leaving my store empty-handed. This is completely unacceptable and damaging to my reputation. I should not have to chase your staff to do their jobs, nor should I be subjected to arrogant and obstructive attitudes when seeking basic support. This situation is a direct result of internal miscommunication and a total lack of accountability from your team. I expect immediate action to be taken: 1. My order must be fulfilled urgently – I need Aramex bags delivered without any further delay. 2. I want formal feedback regarding how this issue is being addressed, including corrective action taken with your staff – particularly George. 3. I expect clear communication channels going forward, so I don’t have to waste time tracking down the right person for every basic order. Please treat this as a matter of urgency. I am seriously reconsidering my relationship with Aramex based on this experience.