Unfairly charged & No decency to even respond!

I spoke to Langton Ncube from the airport department on the 6th October, regarding my parcel which I have paid a high amount of customs fees on. I wanted to open a dispute as I feel I was unfairly and over-charged. <br> The value of the items were not more than $60 usd, yet I was charged a whooping R650! <br> They pushed the blame onto the customs, however when I phoned the Customs office, they referred me back to them and made it clear that it was the fault of the courier company and that I had to get a VOC vouch of correction from Aramex themselves. <br> After much, I got through to a guy called Langton who is apparently the \manager"at their airports department"