Undue delay by Aramex

I bought an item online which was supposed to have been delivered a week ago. The parcel was detained by Customs and I was requested to provide my ID number, proof of purchase, which I provided and the parcel was released to Aramex. Since the 24 May 2019 the parcel has been sitting at Aramex customs clearance desk. I called their customer service on ********** without any help or clear explanation. The waybill number is ********** 3613.