LD
Lethabo D

1 reviews | Active since Feb 2016

22 Aug 2016, 12:39

Undelivered package from Aramex global Shopper

<p>I have a package that has stays on on satus since the begining of the month.</p> <p>Parcel was held and cleared at customs but it is yet to be delivered.</p> <p>When I call the office, I get told the same story everytime. "Collections from the warehouse are only done monday and thursday", it has been 3 weeks with the same comment eveytime I call for an update</p>

0
Replies (3)
Aramex South Africa
Aramex South Africa's reply02 Sept 2016, 11:58
Official

Dear Nchela,

Thank you for taking the time to share your comments with us. We sincerely apologise for any inconvenience caused.

As per our discussions with you, the shipment was retrived from the Customs States Warehouse and has been delivered to you. We apologise for the delay in getting this resolved for you.

If you need any further assistance please contact us again.

Kind Regards,
Aramex SA

LD
Lethabo D's update12 Oct 2016, 11:36
Reviewer Update

Parcel Recieved. Not happy that it took time.

Still using service and I am happy with all the other packages I have recieved.

Aramex South Africa
Aramex South Africa's reply12 Oct 2016, 12:25
Official

Thank you for changing your rating - we appreciate it!

Kind regards

Aramex SA