Undeliverd parcel

I have waited day's to get a response on my Parcel that i shipped on 18Aug that has still not been delivered.<br> I have contacted Aramex and Post Net but they have failed to provide me with answers. The collector even went out of his way to phone the driver to try and get hold of the package.<br> <br> The Collector advised that the driver did not know where to go. Does this mean the staff is not equip to do there jobs an why has no one been able to locate the package if there is tracking systems in place?