Unbelievable! Don't use them!!!!!!!!!!!

I sent a parcel from Hoedspruit to Johannesburg on 21 February 2022 and it's been a nightmare. The parcel was delivered to someone in Cape Town (!!!) because they had duplicated the waybill number and a parcel with the same waybill number had been delivered to that address sometime last year. The lady at customer services, Leigh, is just not being very helpful. She has finally responded to my multiple requests for feedback.

She sent me this "The address that picks up on our system where the shipment has been delivered as I have advised before is a high risk area. We have tried retrieving this shipment, however the person whom we have delivered it to is giving us the run around. This is an area where we ask the clients to meet us at the police station. The lady who has the parcel is not very friendly and knows this parcel is not hers as I've spoke to her multiple times. If the client is not prepared to meet us or even accommodate us to have this resolved the chances are that this parcel is no longer in their possession, we wasting time and fuel every time we go out there. We have tried our level best to retrieve this, but are at our wits ends. There is only so much I can do in customer service as our operations department argument is that this was delivered as per the address on the system. I am extremely sorry about this. You are more than welcome to contact the lady as per the details on our system: Consignee TAU WINES Number Attention GAIL Reference Reference2 Address NY 46 NO 15 City Guguletu State Western Cape Zip 7750 Country South Africa Telephone ***

So now it's my problem and I must follow up???? ***??? What is the courier company's job if it isn't to get your packages to you. The mind boggles!