1 reviews | Active since Dec 2016
Unacceptable service
<p>Please be cautious when using this delivery service. My parcel was to be delivered from surban intime for Christmas on sunday. I paid for the 1 to 3 days delivery on Wednesday which cost more than the actual parcel. On Thursday I was told that there was an attempted delivery and the driver went somewhere in the CBD and was told the owner of the parcel doesn't live there in which they wrote the wrong address as my address on the tracking thing says JHB South . Now its my fault that they wrote down the wrong place And i can only receive the order on Wednesday next week AFTER CHRISTMAS. They will make you wait after you have paid for the serivice. So unreliable </p>
Dear Wezile
Thank you for bringing the matter to our attention.
However, the waybill is regarded a legal document and the information provided is taken into account.
It is of great importance that when completing the waybill, correct information is provided in order to have it sent off with the correct courier to ensure the consignment is delivered accordingly.
We sincerely apologize for any inconvenience caused.
Kind Regards
Customer Care Johannesburg- Aramex SA
Dear Wezile
Thank you for bringing the matter to our attention.
However, the waybill is regarded a legal document and the information provided is taken into account.
It is of great importance that when completing the waybill, correct information is provided in order to have it sent off with the correct courier to ensure the consignment is delivered accordingly.
We sincerely apologize for any inconvenience caused.
Kind Regards
Customer Care Johannesburg- Aramex SA