Unacceptable and Disrespectful Service from Aramex Delivery Driver – A Complete Disappointment

I am beyond frustrated with the service I received from Aramex South Africa, specifically from the delivery driver, Frances Tlou Kabe. I was expecting an order, and while he initially called, I missed the call because I was in a meeting – understandable. However, when I called him back to apologize, he told me he was still in the area and would drop off the package soon. An hour later, I called again, and he claimed he was still busy but insisted that I would have to wait because it was my fault for missing his initial call.

After some back and forth, I managed to arrange a meet-up at Carnival Mall, just minutes away from my house. I told him I would be there in 3 minutes, but his response was incredibly rude – he stated that if I wasn’t there in exactly 3 minutes, I wouldn’t get my delivery.

Upon arriving at the mall, I called him, and he told me he was at Gate 6. He mentioned he would be inside and call me when I arrived to hand over my package. I waited for 30 minutes outside, and when I called again, he said he was on his way. Finally, after all this time, I received my package.

This entire experience was unprofessional, frustrating, and utterly disappointing. I don’t understand why I was treated this way, especially considering how simple the delivery should have been. The license plate number of the driver was LS98WKGP.

I hope Aramex takes this feedback seriously and improves their service in the future.