1 reviews | Active since May 2012
Unable to deliver in 5 days to outside Lanseria
Thursday 9 July (5 Days ago) my parcel is 'out for delivery'. Expect 2, 3 days to deliver to Broederstroom -10 minutes from Lanseria - hardly an outlying area. <br> I phone on:<br> Monday 4pm - my parcel is out for delivery, it takes 2 to 3 working days (this is day 3).<br> Tuesday 4pm - still out but she will phone me back to tell me what is going on (still waiting).<br> Wednesday 8h30 - my parcel is back, can't deliver, phone number isn't working. Really ? But she will put me through to the person who has my parcel - switchboard, switchboard, new agent, what is your tracking number? REALLY ?<br> No he can't help me because they have no drivers and it takes 2 to 3 working days (IT IS DAY 5 PEOPLE). He will speak to his supervisor. I go back to switchboard, Give up. But he will phone me back. HAHA<br> It is now10 am. No-one has phoned me back. I have tried to phone the supervisor, nothing - she will phone me back. <br> WHERE IS MY PARCEL AND WHY IS IT TAKING 5 DAYS TO DELIVER UP THE R512 which is 10 minutes after Lanseria ?<br> I could have fetched this from the Olivedale Postnet, in fact, send it there and I will do your job and then pay me back for the service you can't deliver on & FIRE THE AGENT!!
Please accept our humble apology for the service you received .
Kindly be advised to ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the departments concerned and the necessary corrective action will be taken to prevent this from reoccurring.
Please be advised that a special trip is being arranged for your shipment to be delivered today to your residential address and we hope that your will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention and for providing us the opportunity to reslove the matter.
Yours in service,
T****ha Pillay
Customer service team leader.
Please accept our humble apology for the service you received .
Kindly be advised to ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the departments concerned and the necessary corrective action will be taken to prevent this from reoccurring.
Please be advised that a special trip is being arranged for your shipment to be delivered today to your residential address and we hope that your will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention and for providing us the opportunity to reslove the matter.
Yours in service,
T****ha Pillay
Customer service team leader.