*****ulent Customs Charges

On 2023/11/26 I ordered clothing from Boohoo, which was sent to my Aramex Global Shopper box in the UK.

The order was sent as 2 shipments, received by Aramex on 2023/11/29. As usual the upload of the invoice failed, and I had to literally beg Nomvuyo Shiba after 2 requests where she refused to do it.

Once the invoice was added to both shipments, I paid the shipment charges for both shipments on 2023/12/10 and 2023/12/17. I was then charged for the entire customs duty on the later, smaller shipment, which I paid, and that shipment was delivered on 2023/12/20. It only contained 2 of the items on the invoice (out of 7).

Subsequently I was again charged the full invoice customs value, in order to have the second shipment (containing the remaining 5 items) delivered. I refuse to do so, since I have already paid all shipment and customs charges for both shipments.

I have sent at least 8 emails, made 2 phone calls, 2 service requests on the website and 2 whatsapp calls. The whatsapp interactions (Talent and Edith) were so slow and imbecilic, it was laughable.

I have not received a single response to any of the above.

So now the remainder of my goods is being held hostage by Aramex, even though I have paid all fees.

This is not the first time. The previous time on a similar 1 invoice, 2 shipments purchase, I was quadruple charged, but that was eventually corrected.

I wonder what actually happens to these double charges. Do customs ever receive it?

I have been using Aramex for domestic couriering for many years, and for export for my own customers for the past few. I have always been happy with these services. Now I have to find replacements, since I can not trust that they will treat my customers, particularly the foreign ones who are already irritated about the high cost, any better than myself.