****ty delivery company

I have parcels that were sent out on the 30th of April and today is the 8th of May.. these parcels have not been delivered but they were collected and have been sitting in their office for over a week now... This is totally unacceptable y’all about ****ty service ! How do you fail to deliver a parcel for over a week no update on the system nihlezi nje nikhamisile nibe nikhokhelwa for this ****ty service.... cumon man yerrr