1 reviews | Active since Oct 2016
Two shipments stuck for a week
<p>Two shipments arrived in Spain on Monday 17 Oct. I submitted invoices on the same day.</p> <p>One shipment departed ES the next day, Tue the 18th, and I made the required payment on the same day. No movement since 'Credit card payment' on Tuesday and no communication despite an online query and an email to customer services.</p> <p>The second shipment (AGS online tracking also shows it arrived in ES on Monday 18 Oct), however, still shows 'Invoice needed' despite me having submitted it online on the same day it arrived. I've submitted a query online and an email. No movement since Monday the 17th.</p> <p>It has been an entire week and I find the service lacking.</p>
Dear Mlambard,
Thank you for taking the time to share your comments with us. We sincerly apologise for the inconvenience caused in this regard.
As per our discussions with you, we are currently investigating both delays with these shipments and will give you concrete updates as we progress. Once invoices are received for shipments on hold there should be no reason for the shipment to experience a delayed departure.
We will update you continuously but should you need further assitance please contact us immediately.
Kind Regards,
Aramex SA
Dear Mlambard,
Thank you for taking the time to share your comments with us. We sincerly apologise for the inconvenience caused in this regard.
As per our discussions with you, we are currently investigating both delays with these shipments and will give you concrete updates as we progress. Once invoices are received for shipments on hold there should be no reason for the shipment to experience a delayed departure.
We will update you continuously but should you need further assitance please contact us immediately.
Kind Regards,
Aramex SA