Tsego saves Christmas

I wrote a complaint a few days ago regarding poor service from ARAMEX as we had to have a parcel delivered to us before Christmas and it seemed that the parcel qwas lost completely. Tsego contacted me in less than 24 hours after the complaint which as on the 24th December and promised me to sort the problem out as soon as possible. I did not have much faith but Tsego kept me updated throughout the day. She then arranged for the parcel to be available at their Pretoria branch and Peter from the Pretoria branch phoned me late on the 24th December and informed me that the parcel was available for collection. We finally got the parcel late on the 24th December and Christmas was saved thanks to Tsego. She really went the extra mile and we sincerely thank her for that.