Tracking Package Undelivered - Aramex never reachable, no contact information, no feedback!!!

I ordered a package from Zara which was sent with Aramex. According to my order confirmation statement, I will be notified when my package is with the courier and when they are planning to delivery - it was one of my instructions as well. NEVER HAPPENED.

Just received a sms and email stating the person who was suppose to receive the package wasn't home (22 April 22). NO CONTACT NUMBERS provided.

The only way to communicate is to sent an email to Customer Service - IMMEDIATELY RECEIVE AN EMAIL BACK STATING THAT THIS NOW ONLY AN OUTGOIING EMAIL SERVICE, USE ALTERNATIVE EMAIL PROVIDED BELOW.

So I've send about 5 (FIVE) emails to the alternative email provide - STILL NO RESPONSE.

In the meantime the person that is suppose to receive the package travelled abroad and I need to update the contact information of the person who is home to receive the package - QUITE IMPORTANT INFORMATION which they will need!!!

I went unto the website, registered, logged another query there (although the platform is more focuses on generating sales), I also tried to call customer services - never getting through.

This is a TERRIBLE service !!! I will also share this feedback with ZARA as this will influence their online customer base.

HOW ARE WE SUPPOSE TO CONTACT THESE PEOPLE???? SERIOUSLY ARE WE ALREADY IN AN ERA OF ONLY WORKING WITH IDIOT ROBOTS.