1 reviews | Active since Nov 2016

01 Nov 2016, 13:24

This is dissapointing

<p>On thursday morning the 27th October, I put a parcel in the Pick n pay aramex drop box for an overnight shipment from Bloemfontein to Soweto. Friday afternoon I checked my parcel on the website and it was indicated that it had arrived at the sorting area in Jhb. On Monday evening I called aramex to inquire about the parcel and they told me it will be delivered on Tuesday (Because it is being delivered to the location so it takes two working days). Today I called again to inquire since it's still not delivered, they told me it will be delivered tomorrow. This is becoming a trend , every time I call I'm being told the following day. This is really dissapointing! Waybill no: ********** 1052</p>

0
Replies (2)
Aramex South Africa
Aramex South Africa's reply01 Nov 2016, 14:20
Official

Dear Ms Thekiso

Thank you for making us aware of your complaint.

A delivery from Bloemfontein to Soweto can take up to 72 hours (3 working days).

We are investigating the matter and a Customer Care Executive will be in contact with you shortly.

Kind regards

Customer Care Johannesburg - Aramex SA

Aramex South Africa
Aramex South Africa's reply01 Nov 2016, 15:31
Official

Dear Ms Thekiso

The above mentioned shipment has been delivered and we have obtained verbal proof of delivery. Our tracking system will be updated shortly.

Should you require any further assistance, please do not hesitate to contact us directly.

Kind regards

Customer Care Johannesburg - Aramex SA