They Lost my Parcel and Gave Nothing in Return!

Aramex has lost my parcel. Is it a coincidence that this happens in between Black Friday and Christmas (two holidays for which they were most likely not prepared)? Nope. I doubt it.

I just wanted a simple birthday card with a check in it sent to my oma in Gauteng from Durban (the check can, fortunately, only be deposited by my oma), but they instead lost it. Not only that, but they NEVER told me that they had lost it. They never flagged it as such. Instead, they waited for me to call, wait 15 minutes on hold, and then ask about the parcel only to be told that it was lost. Well... thanks!

The worst part is that they did not offer me a free Aramex bag replacement or perhaps a refund/partial refund. These guys just ***** up and then have their underpaid representatives say, "nothing we can do."

They are horrible couriers. If something goes wrong, do not even bother contacting their support. Actually, just do not bother with them at all.