they lost my package and never paid for it.

worst service ever from NOMVUYO. i did lose other parcel last and got paid in 2 weeks time. i appreciate service from ISABEL. i lost my package with waybill number *** and after 2 months i get reply that my insurance claim has been declined. until now she was telling me that i will get paid. if item is not allowed 1st of all you dont have to ship that item. its an iphone i purchased. and i have purchased many before as well and still buying more, so how can they say that this item is not allowed and decline my claim. if insurance company not paying then ARAMEX is obliged to pay my money because they lost my package. i feel so disappointed.