They have lost another package

I requested that an item be sent using Aramex. it was sent on Monday, and by Wednesday, it was still not reflecting on the system, I contacted them in order to find out what the problem is, and was met with days of excruciating feet-dragging, um and ahs, and fantastical theories bout what possibly could have happened to the package. I have told my story so many times to so many different representatives that even I am sick of hearing the story. They have not been forthcoming with even the simplest of questions, and promises of action has been anything but forthcoming. I have given them until Tuesday to provide me answers, after which I want a refund on the sleeve. The time periods that i have seen reflected here has been absurd, 3 months for instance.