1 reviews | Active since Dec 2016
They broke my monitor.
<p>Aramex arrived today with my delivery, which was a monitor that had sat in customs for a week. While the box looked mildly damaged, I chalked it up to them having to open it at customs to take a look. However, when I opened it, my monitor was shattered on the left hand side. </p> <p> </p> <p>I am incredibly disappointed with the lack of care in handling! It's shocking how careless they were with a package that was clearly marked "High Risk", and now I'm having to pay extra to have this replaced. </p>
Dear Sara
Thank you for bringing the matter to our attention.
We apologize for the damage the occurred and we fully understand how frustrating this may be, however, an investigation has to be conducted to identify where the damage occurred.
Please also accept our apologies for the delay in releasing of your consignment, however, please be advised that Customs is not under Aramex's control and although we facilitate the process on behalf of the customer, they operate independently and is State owned.
Your complaint has been escalated to an Imports Team Senior and risk manager for further investigation and contact will be made with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Sara
Thank you for bringing the matter to our attention.
We apologize for the damage the occurred and we fully understand how frustrating this may be, however, an investigation has to be conducted to identify where the damage occurred.
Please also accept our apologies for the delay in releasing of your consignment, however, please be advised that Customs is not under Aramex's control and although we facilitate the process on behalf of the customer, they operate independently and is State owned.
Your complaint has been escalated to an Imports Team Senior and risk manager for further investigation and contact will be made with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA