Theft and worst customer care service

On the 27th of June I sent a parcel through Aramex and up to today the person has not received it, when i track the parcel it shows that the parcel on the 27th June was in transit. We called Aramex almost everyday and we kept on getting different responses, the first response was that the parcel is in Jhb and was not scanned but will be scanned and sent through, as soon as it is loaded we will be called until today no one has called the second response was that the parcel is in Cape Town and that they will put it out for delivery as soon as that is done we will be called, but mo one actually called, we called again and were told that the is someone assigned to assist us, he will call both myself as the sender and receiver but no one has called either of us, the last time I called was Friday the 21 of July and the consultant told me that the items are missing and unfortunately I can not be refunded as the store to door process is not insured, and when I told her that I will report this to hellopeter and other social media platforms she promised that someone will call me but no one has called, I am disgusted by this service as it shows that someone internally knows where my parcel is and this is a case if theft but someone is covering it, those were 41 perfumes worth morethan 2000 i return, and someone obviously recognised that and stole them, I am really disappointed that aramex stuff are unreliable and its management does not take serious a case of theft. With the service i got I would never advise anyone to utilise their services