THE WORST COURIER SERVICE TO EVER EXIST ON THE FACE OF THIS EARTH!!!! WOULD NEVER RECOMMEND EVEN TO MY WORST ENEMY!! RATING: BELOW ZERO!!

THE WORST COURIER SERVICE TO EVER EXIST ON THE FACE OF THIS EARTH!!!! WOULD NEVER RECOMMEND EVEN TO MY WORST ENEMY!! RATING: BELOW ZERO!!

I have a parcel which was meant to be delivered to my house on the 29th July 2020 by Aramex from their Sandton Branch. Upon tracking its whereabouts the entire day, the status of it was that it was en route, making its way to me. in the evening, there was no parcel received and instead the comment left by Aramex on their website was that " they had to reschedule because I was not available" which was completely false. I had not received any form of contact from the driver updating me on his whereabouts. (complete laziness and negligence on their end!!)

On the morning of July 30th 2020, the latest was that the parcel was making its way again to me. I was on the phone with their service consultants from 8 am right though to 17:00 pm, demanding Estimated Time of Arrival and the drivers whereabouts (which they should be able to trace, as a courier company) I first spoke to a woman by the name of Valencia, then Colleena, Rochelle, and many more after that. the number of times I called throughout the day was way above 10! they were all giving the same parrot feedback of "its on its way and should be delivered to you before 5:30 pm." None of them could trace the whereabouts of the driver with the parcel. at the end of the day, i checked on the website again for the status of my parcel which was allegedly in transit, only for me to get feedback that it was delivered, to a lady bu the name of Zoleka, who is in no way, ME! this parcel had been taken to the wrong address!!!

I called Aramex, Livid, only for them to give me another lousy parrot response of " we have escalated it" all these consultants in Sandton kept asking for me to give them my address and contact numbers for them to update on their systems and make a follow up. (How? I had done that more than once already????!!! meaning no action was taken by them as promised!)

I have not received any form of communication from them with an update and solution.

THIS COURIER COMPANY IS THE ABSOLUTE PITS!! UNBELIEVABLY HORRIBLE AND I WOULD NOT RECOMMEND IT TO ANYBODY