The customer comes last

I sent out a parcel to my customer in December 2017 and Aramex lost the parcel and my customer never received his goods.

After numerous calls and emails and fights they agreed to pay back the amount of the goods but never informed us how its being done and went and made a cash deposit that now caused my customer to pay bank fees of R71. 40.

ARE U NOT A BUSINESS?? DON'T U DO BANK TRANSFERS????

After more emails, Malesela Ramasobane - Regional Operations Manager of the Northern Region phoned me with an attitude telling me they are not liable for the bank fees and wont pay it and I was suppose to tell them how payment should've been made. REALLY????

He told me the parcels that get send out are not insured - SO IT GIVES U THE RIGHT TO LOSE OR ***** MY CUSTOMER'S PARCEL???? This whole situation was caused by ARAMEX. This wouldn't have happened if the parcel got lost or ****** in the first place.

I AM REALLY DISGUSTED IN THE WAY YOUR PEOPLE TREAT US CUSTOMERS.

I run my business through your courier company and if that is the way u are going to treat me and my customers, i will find other courier companies that want my business and treat us properly.

I suggest you get educated staff that has people s****s to represent your company in the proper way.