The Aramex app provides a confirmation that my delivery was scheduled for 7 February 2024 between 8am and 11am

The Aramex app provides a confirmation that my delivery was scheduled for 7 February 2024 between 8am and 11am. On 7 February 2024, I received a call from an Aramex agent requesting for access code into my complex as the delivery was going to take place in due course. By 3pm I had called them to enquire where my delivery was. The agent advised that it's still in the warehouse and that she was going to escalate the matter to operations and that someone from operations would call me back. An hour later I called back to find out why nobody had assisted me till then. I was then advised by another agent that someone found my parcel lying on the floor all day and then stacked it back up. No explanation was provided. No apology was provided and no delivery was concluded. I am absolutely sickened by this experience!