Terrible service with no proactive communication

<p>Having used Aramex global shopper for the past two years, I am absolutely shocked at what the level of service has devolved to as of late. Numerous delays without contacting the customer is NOT COOL. I have had parcels stuck in customs waiting for an invoice for days without being notified as such on my online profile. Furthermore, promises are made by staff that lead only to disappointment. My shipment has been "out for delivery" since the morning, and not a word until I HAVE TO CALL in and find out. I was then told the driver had a breakdown, but the parcel will still be delivered to me today. Well it is 5:30PM and IT HAS NOT. This after paying for the customs 2 days ago. This shows a pure poverty of operational management and service delivery. Shame on you. </p>