TERRIBLE SERVICE, we have no idea where our parcel is and not traceable, customer service not responding after a week.

We dropped of our parcel on Friday 7th May 2021 at Aramex Mmabatho in North West Province South Africa, today is Friday 14th May 2021 and our tracking number is not even traceable (DBP***). I called customer support and they told me to email (*** ) my receipt and i did, but they are not replying, i kept on emailing asking for a response but still n response, i tried both *** and *** but she is still not responding. Its been a week and my client and i have no idea where our parcel is.