Terrible service, possible theft

I order shoes from Zara that were scheduled to be delivered between the 4th and 9th of December. on The 4th I got a call from Thabo Kgwete saying they were by my gate to deliver, 2 minutes later he called to say that they had actually forgotten my parcel behid and they would deliver it again either later that Wednesday or the following morning, they never delivered and I keep getting messages that they attempted to call me when that is not true. Yesterday (9 December) I got notification that my order has been delivered. This is not true, i am still waiting for my order.