Terrible service - lost package

A package was posted to me on the 12 June 2020 using a Dropbox in a pick n pay store in Viljoenskroon. Up until today being the 21 June 2020, not only do I NOT have my parcel but the tracking number also doesn't even pick up on their system. There is no trace or record of this package anywhere. I have sent emails and tried calling with no success. I even called the pick n pay store manager and he did confirm parcels were fetched on the 12th and again on the 17th by aramex. This is ridiculous and further delay with this matter and I will be forced to take legal action. What is the damn purpose of using an essential service like them when they cannot even deliver to their very basic business goal. My tracking number is DBP*** Very very pathetic service and will be sure to spread the word and to never use them again. Many more reliable courier services out there. Regards Ruwaid ***