Terrible service, keep getting cut of an no answer to my problem

I have a parcel arriving from Shein via Aramex SA. Estimate delivery is 22 Dec but I am flying to Cape Town on the morning of 20 Dec 2021. I have sent message requests, complaints , call the offices and keep getting transferred from Peter to Paul, I have repeated my story 100 times and no one is helping me. If they cannot deliver I am happy to come and collect today or tomorrow but someone needs to help me here.

Can someone in Aramex South Africa who is willing to help me with my parcel *** please call me on ***