Terrible Service: Incorrect Delivery & Lack of Transparency

I am extremely dissatisfied with Aramex’s service. A package sent from South Africa to South Korea was allegedly delivered to an incorrect address. Despite providing the correct address in both English and Korean, the recipient received neither a call nor any notification regarding the delivery.

The lack of transparency and communication from Aramex is unacceptable. Their package tracking system appears to be inadequate, as we have received no updates about the whereabouts of my package or the steps being taken to resolve this issue. Additionally, their failure to notify the recipient of the delivery is a serious oversight.

This level of service is highly disappointing and reflects poorly on Aramex’s commitment to customer care. I strongly recommend reconsidering the use of their services.