Terrible Service from Aramex

On September 6th 2020 I shipped a packet via Aramex to a Customer in The Northern Cape.. After numerous visits and phone calls to Aramex Nelspruit Office on October 7th it had still not been delivered. ARAMEX OFFERS AN OVERNIGHT SERVICE. (I accept that outlying areas take a little longer. BUT NOT A MONTH. On October 6th I logged a query with Aramex Complaints ([CaseReference:NLP/1020/26] They promised a response within 24 hours. I sent 4 follow up Emails asking what/Why etc over the next 8 days. FOUR WEEKS LATER I AM STILL WAITING FOR SOMEONE TO HAVE THE GOOD MANNERS TO RESPOND. IS THIS THE NEW NORM???