Terrible Service from Aramex

I placed an order with Estee Lauder on Friday 29/11/2024. On 3 December 2024 I get an SMS from Aramex saying my parcel will be delivered between 08:00 and 17:00 that day. (Local parcel coming from Midrand going to Krugersdorp). I stay put the whole day, but the parcel doesn't arrive. On Wednesday around 13:40 I call Aramex and they tell me they are very busy, but they will follow up and get back to me. They phone me back saying the driver will deliver latest 16:30. I phoned them again at 16:47 to let them know my parcel hasn't been delivered yet, once again I get told they will follow up and get back to me. It's Friday. 6 December 2024 and not a single soul from Aramex has bothered to phone me back. I tried phoning them, but after holding for over 10 minutes, my call was cut off, so I tried sending them a WhatsApp and they send me tracking info that doesn't say anything. I opted to be connected to an agent, that was 2 hours ago and I am still waiting. This is my second incident with them in less than 2 months and I am not happy with them at all. They mustn't even come with the excuse of the silly season or Black Friday, because I had a parcel that came from PE to Krugersdorp in less than 3 days - it left PE on Monday 2 December and The Courier Guy delivered it on Wednesday 4 December. I am so fed up with big companies like Aramex that just doesn't care. Going forward I will check before I order online, if Aramex is the courier, I will look for an alternative or rather collect myself, but I am so done with them. In October they had to deliver my Shein order, they had my parcel at their warehouse for week and when I finally got my parcel, some of my items were broken and damaged. Aramex is the worst courier ever!!!!