Terrible Service

Warning to anyone using Aramex Global Shopper South Africa. On 7 August DPD delivered my parcel to Aramex's own hub in Eindhoven. DPD's signed proof of delivery puts the GPS location right at their building, and Aramex confirmed in writing that the parcel reached the hub. Six weeks and around 30 emails later, Aramex told me the parcel can't be found, that they won't reimburse me, and asked whether I had any proof of delivery "besides the proof of delivery." Along the way I was told a valid tracking number "wasn't tracking", that I should go and chase the seller, and that a senior manager had been brought in. That manager never made contact. A 24-hour response promise was missed, and I've now had no reply to my escalation request for four weeks. Once a courier signs for your parcel, it's their responsibility. I've referred the matter to the Consumer Goods and Services Ombud, but I'm sharing this so others know what to expect. @AramexSA, Case ***. I'd still like to resolve this. Please have a manager contact me.