terrible service at Durban branch

Sent a parcel on 20/05, called about 15 times on Wednesday 22/05 to finally get someone to tell me outlining area takes 2-3 working days and my parcel will be delivered by Thursday 23/05. Friday 24/05 no delivery, I call about 5 times before I speak to roshel who informs me that my parcel is not out for delivery so I tell her that its unacceptable as its been more than 3 days so she says someone will contact me in 20 min, 35 min later no response so I call again, after about my 3rd attempt, I speak to Avinash who tells me the 2-3 days speech which they all just regurgitate without seeing its past 3 days, anyway he then says the driver will contact me in 15 minutes (after being told about an hour earlier by roshel that it was not out for delivery I wasn't sure what info a delivery driver would have) but I accepted that answer and thanked him, 45 minutes later still no response. Utterly useless and a waste of time, surely aramex should know where their parcel is and have some idea as to when it will be delivered