Terrible service and lost items

Aramex has been beyond useless to deal with. 1. They lost my samples between Dubai and Johannesburg. 2. They made me pay for customs inspection first and then only told me that my samples have been lost,. 3. They promised a refund which I have not received. 4. I have asked via email and phone numerous times to please confirm what has happened in writing so that I can get a refund from my supplier in China for the shipping. They can't even do that. 5. This has been an ongoing struggle for almost a month now.

SHOCKING service, even worse customer service. Do not use!!!!