Terrible Service

"This company does not deserve a single star; the customer service is absolutely terrible. I have been waiting for my order for two weeks and have called every single day for an update. I first spoke to Tamara, who failed to assist me. When I requested to speak with a manager, I was told that none were available to take my call. Instead, I was passed to Stacy, who claimed she was handling my case. However, she was not helpful at all; she claimed my parcel is 'with an agent,' which is incredibly confusing. It is unacceptable that no manager is available to attend to my case. To make matters worse, I have now been told to contact the Durban branch myself because the current office is in Cape Town. This lack of accountability and coordination is unprofessional."