Terrible service

Terrible service!!!!! I phoned early this morning to arrange for a document to be picked up from Rosebank to be delivered to Riviera, Pretoria - I spelled out my email address numerous times and the consultant repeated the email address that I gave to her. She told me that she will send me a quotation and that they will send me a payment instruction. Aramex did send me the payment instruction via sms which I've paid immediately but they took down the incorrect email address so did not receive the confirmation of payment or confirmation when the doc will be picked up. I have phoned 2x again, send messages on Aramex Facebook page and also gave the consultant whom I spoke to the second time again my email address and still nothing! It took forever to get transferred to an agent, just to be transferred AGAIN... wasting even more time and still NO CONFIRMATION!!! First and LAST time that I am using you!