Terrible customer service

I placed an order on 24 April, with a scheduled delivery date of 1 May. Unfortunately, the parcel was not delivered on that date, and I did not receive any communication or updates from Aramex regarding the delay. Since then, I have made several follow-ups:

On 7 May, I was informed that my parcel would be delivered the following day, which did not occur. On 11 May, I was again advised that delivery would take place the next day, but this was not fulfilled. During my most recent follow-up, I was informed that my parcel is still not out for delivery.

In addition to the delays, I have found the attitude of the consultant assisting me to be unprofessional and discourteous. Rather than receiving clear explanations, I have been met with a lack of accountability and poor customer service. This experience has been extremely frustrating and unacceptable