Terrible all round service

If I could write this review without having to give 1 star I would - their service does not deserve any stars. How they continue to exist I have no idea. Presumably with corporate clients who are far more important than us once off individuals.

I have contacted customer service by phone and was told I would receive an update within 24 hours - nothing. I have sent 2 emails - no response. On-line tracking system not updated since 10Dec. I even went to one of their offices today, and the lady that assisted me was pretty helpful, but what was promised never materialized. Aramex Management - if you ever look at any of these reviews you should be worried. Somewhere, something in your company is not working. The customer service is non-existent.

Fellow Shein customers - the problem with your delivery has nothing to do with Shein. They dispatch and send off within a reasonable time. The problem is when it reaches South Africa and becomes the responsibility of Aramex. Delayed customs clearance and delivery is all down to them. I am going to do all possible to try and let Shein know that they should stick with Buffalo Logistics as their services are far superior.