Tampered package!

I ordered a package from a hair company in Durban and it was couriered on the 23rd of May, I started calling them to ask about the whereabouts of my package on the 2nd of June. I was patient from the 23rd of May till the 2nd of June due to the fact that there was a lockdown and I knew there would be a delay.

I tracked my parcel every other day until I decided to call, at some point I called Aramex and the person on the other phone was rude. I called every other day to enquire because the wait was now questionable and I was running out of patience.

Every time I would call they would tell me it’s on the way and you would receive it the next day. The next day turned into the next day.

Suddenly today I got a call from a delivery guy, saying his on his way, I excitedly rushed out to go fetch my package. I collected it and went back to my place upon arrival I opened the package only to discover that this was not my order or so I thought because the items inside were not what I ordered. I informed the person that sent my package and she told me she sent the right thing, I must please check the package properly.

I turn the packet around and there’s a visible tear which I supposed was opened by a scissor or a knife then it was sealed by sello tape.

After calling for weeks I receive a package that was tampered with, I called the delivery guy to come back and see the visible tampered parcel. He tells me that he didn’t see that and that he doesn’t know what should be done. I’ve since tried to call him again in order to get his name. I’ve emailed the company in order to let them know that some where some how a company known to be reputable can not handle our packages in their care.

I’ve also sent them an email and I’m awaiting for their response ASAP.