Taking their customers for granted

I am seriously angry with the service received from this courier. I have been sending endless requests with my courier that went missing 5 months ago and no one is assisting me. The query was first handled by a consultant called Mary Mokgaetji, who was not helpful at all, did not give me any updates on the matter the whole 5 months and was not even responding to my emails. And now all of a sudden she tells me she has been moved to another department, in other words "she couldn't care less with the query". Is this how the courier operates, our parcels just go missing an no one even cares what happens. Did my money just go down the drain and yol couldn't care less? This is by far the worst courier service I have ever come across. I have dealt with courier services such as Courier guy, DHL, takealot who provided exceptional services... Aramex is the worst service and they don't treat t he it customers equally. I am surprised as other customers who complains of missing parcels their queries get resolved efficiently, but some of us NO... We have to sort ourselves out. I want my parcel, either u refund me my money or search for my parcel, this is no way to run a business which you guys claim it's a reputable business.