SUPPLIER OPEN COURIER BAG

I MAKE USE OF ARAMEX @ LEAST 15 TIMES PER MONTH. I'VE SEND A PARCEL TO QUEENSTOWN AND THE RECEIVER OF THE PARCEL ADVISED WHEN SHE RECEIVED THE PARCEL IT WAS OPEN AND 1 ITEM WAS REMOVED FROM PARCEL AND I ITEM WAS EMPTY. I DON'T CARE IT THE ITEM WAS BROKEN, LEAKING ETC BUT NO ONE GAVE PERMISSION FOR THE PARCEL TO BE OPENED. THE COURIER SHOULD OPEN THE PARCEL IN THE PRESENCE OF THE RECEIVER AND THEN DECIDE THE ACTION THEY WERE GOING TO TAKE. I KNOW HAD TO BUY ANOTHER BAG AND PAY ANOTHER FEE TO REPLACE THE TWO ITEMS IN MY BAG. I WANT MY 2 ITEMS REPLACED BY ARAMEX CAUSE HOW CAN WE TRUST THE COURIER IF THEY OPEN OUR PARCEL. ALSO I NEED MY REFUND ON THE SECOND BAG I HAD TO PURCHASE. SEE WAYBILL NR ***. PAY MY 2 ITEMS AND REFUND MY SECOND BAG