1 reviews | Active since Dec 2016
Stuck item at custom nearly 45 days
<p>I had parcel coming from overseas and held by custom Aramex phoned me and request some document.I submited them immediately. my parcel is still at custom and now nearly 45 days they didn't take any action until I phone them and complain to the company.</p>
Good day Enes
Thank you for bringing your concerns to our attention.
Customs Department and the customs process is a State controlled and operated environment. Aramex merely facilitates the process of clearance but do not control it.
In terms of the waybill mentioned, it appears that the requested documents have been handed over to customs officials and that it may take 4-6 working days to obtain an update.
We sincerely apologize for the unanticipated delay and the undoubted frustration it has caused you.
We are forwarding your complaint to our team who handles all customs related queries and someone will be in contact with you shortly to give you an update.
Kind regards
Customer Care Johannesburg - Aramex SA
Good day Enes
Thank you for bringing your concerns to our attention.
Customs Department and the customs process is a State controlled and operated environment. Aramex merely facilitates the process of clearance but do not control it.
In terms of the waybill mentioned, it appears that the requested documents have been handed over to customs officials and that it may take 4-6 working days to obtain an update.
We sincerely apologize for the unanticipated delay and the undoubted frustration it has caused you.
We are forwarding your complaint to our team who handles all customs related queries and someone will be in contact with you shortly to give you an update.
Kind regards
Customer Care Johannesburg - Aramex SA