Stop using Aramex, worst service ever!

Waltons Back2School, please stop using this company, there are much better, reliable companies you can use. Worst service ever, they collected my parcel knowing very well that they do not deliver to my address, on the day of delivery they tell me that they do not deliver to my address I must collect my order at the Postnet. I told them not to leave my order at the Postnet but the driver went ahead and left my parcel at Postnet, It's been two weeks now and I have not received my order, worst part of all they are *****, they told Waltons that I agreed on them leaving my parcel at the Postnet