CS
Chrysis S
1 reviews | Active since Apr 2009
09 Jun 2015, 16:32
Still waiting for package
I have been waiting for a package since the 20th of May 2015.<br> <br> As requested by Aramex I submitted a commercial invoice for the shipment. I emailed a week ago to find out the progress of my shipment without any response. Now (14 days later) I get an email saying they want the invoice again. Once I pointed out that I have already sent it - I was assured that someone would investigate as to why I have not received my shipment.<br> <br> I have yet to hear anything back.<br> <br> I've been using Fedex for years and I decided to try out Aramex - a mistake I will not be repeating.
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Aramex South Africa's replyOfficial
09 Jun 2015, 17:16Hello chrys,
We humbly apologies for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the department manager for investigation and feedback to be provided.
We hope that your will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention.
Yours in service,
T****ha Pillay
Customer service team leader
We humbly apologies for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the department manager for investigation and feedback to be provided.
We hope that your will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention.
Yours in service,
T****ha Pillay
Customer service team leader
Aramex South Africa's reply09 Jun 2015, 17:16
Official
Hello chrys,
We humbly apologies for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the department manager for investigation and feedback to be provided.
We hope that your will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention.
Yours in service,
T****ha Pillay
Customer service team leader
We humbly apologies for the service you received that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the department manager for investigation and feedback to be provided.
We hope that your will continue to provide Aramex with opportunities to serve you.
Thank you for bringing these matters to our attention.
Yours in service,
T****ha Pillay
Customer service team leader