1 reviews | Active since Oct 2014
still waiting for my Parcel
someone sent me a Parcel (overnight courier) through Aramex on the 26th march 2015 and even fowarded the tracking number ***. so on friday 27th i stayed home the whole day thinking my parcel would be delivered but nothing came through....so today 27th still nothing i then decided to call the joburg office number *** to check when it would arrive as i cant leave the house if they came there would be home to sign for the parcel (mind you i could not do my shopping or run my arrands this weekend waiting for the parcel) was ment to go to a wedding could not as i had to use the contents on the parcel. so the voice prompt advised i press 2 for tracking a parcel which i did. was then transferred to what sounded like someones cell number spke to a guy buy the name of Siphiwe who advised he was busy at the airport to call his back after a few min...really ! its 4:36 in the afternoon and im still waiting .....weekend ruined thanks to Aramex never again....
As per our telephonic discussion, please accept our sincere apology for the inconvience for the late delivery of your shipment.
Kindly note that your shipment was handed over to our third party agent for delivery. Unfortunately this was not actioned as per our service level agreement.
This matter has been escalated to senior management for corrective measures to be put in place to prevent the above from reoccurring.
Thank you for providing me with the opportunity to resolve the matter.
Yours in Service,
T****ha Pillay
Team Leader
As per our telephonic discussion, please accept our sincere apology for the inconvience for the late delivery of your shipment.
Kindly note that your shipment was handed over to our third party agent for delivery. Unfortunately this was not actioned as per our service level agreement.
This matter has been escalated to senior management for corrective measures to be put in place to prevent the above from reoccurring.
Thank you for providing me with the opportunity to resolve the matter.
Yours in Service,
T****ha Pillay
Team Leader