Still waiting at clearance - 4 times I've been told the same *******

<p>Again today I was told that customs need my ID document and invoice.</p> <p>Let's put this in context:</p> <p>On the 14th of January shipping took place from America - it cost me R500 for just over a kilo of goods.</p> <p>On the 20th I emailed Aramex and they sent me tracking details. </p> <p>On the 23rd of January it arrived in Jhb.</p> <p>On the 25th of January I wrote: The shipping is very expensive, and the only saving grace is that it was supposed to arrive within nine days.<br />Surely if you haven't even sent the order yet by the day it's meant to arrive, there should be an automated apology/explanation note at least?</p> <p>On the 27th of January after not receiving a response I called them for 4'53" they said I just needed my ID number and email address.<br />On the 30th of January, I called for 7'28". They said they needed my ID and invoice. I said that the invoice should be with it, and they confirmed that it was not necessary.</p> <p>On the 31st of January, I called for 6'03". They said there was no record of the previous two occasions I'd given my details, and that they needed me to call the warehouse offices. I gave them my my ID and invoice and said they said I must call back the next day but it should be cleared.</p> <p>I just called and they said they just need my ID and invoice. That it's currently at customs. They'll phone me back with the status. Somehow I don't believe it.</p> <p>I'm now calling ********** - option 1 gives clearance. They said that all the necessary requirements have been fulfilled, it just needs 2-3 days to come out of clearance. I have not given the invoice, so it seems this was not a necessary requirement. We'll see how much longer this takes. Any chance of a shipping refund, Aramex?<br /><br /></p>