1 reviews | Active since Oct 2016
Still Waiting
<p>I am still awaiting a package that apparently arrived in my country 4 months ago. I spoke to employees Joseph and Langton at Aramex in Johannesburg a few times and they assured me each time that they would take care of it. I am extremely upset, I have spent a lot of money on my items and I have no idea where it is or how to get it to me. This is extremely disappointing for a company to function like this. I need to know who to complain to. This is infuriating.</p>
Dear Ms Udith
Thank you for bringing your complaint to our attention.
We are investigating the matter and a Supervisor will be in contact with you shortly.
Kind regards
Aramex SA
Dear Ms Udith
Thank you for bringing your complaint to our attention.
We are investigating the matter and a Supervisor will be in contact with you shortly.
Kind regards
Aramex SA
Dear Ms Udith
I have confirmed with our Imports Manager that he will be contacting you shortly regarding this shipment.
Shipment mentioned has been delivered on 25 October 2016.
The substantial delay was caused due to a Customs Stop and examination due to the shipment containing various items not found or mentioned on the invoice and penalties were imposed in addition to the shipment being transferred to the States Warehouse.
Should you require any further assistance, please do not hesitate to contact us directly.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Ms Udith
I have confirmed with our Imports Manager that he will be contacting you shortly regarding this shipment.
Shipment mentioned has been delivered on 25 October 2016.
The substantial delay was caused due to a Customs Stop and examination due to the shipment containing various items not found or mentioned on the invoice and penalties were imposed in addition to the shipment being transferred to the States Warehouse.
Should you require any further assistance, please do not hesitate to contact us directly.
Kind regards
Customer Care Johannesburg - Aramex SA