So disappointed. Beyond frustrated.

My shipment's customs charge was paid for last week on the 10th. It was then cleared on the 13th. That was the last time I got an update on my tracking page. I have spent over R100 in airtime, trying to at least know the location on my order. On the 15th, I was told that my shipment was still waiting for release even though I was not informed of any further holds on it.

I was then told that a prompt was sent for release and that my shipment would be on a flight to Cape Town that evening. Called the next day, shipment was still at the warehouse and they would send communication AGAIN for them to move the shipment for delivery. I just called again this morning and used R70 in airtime and my shipment is still at the same warehouse it was in. No movement No shipping updates No assistance from customs or customer service

I am starting to think my shipment has been ****** because this is ridiculous.

Aramex's services are getting poorer and poorer and I have been loyal to them since 2018. So disappointed.