LR
Lufuno R
1 reviews | Active since Jun 2015
22 Feb 2016, 08:42
SO CALLED EXPRESS DELIVERY NOT DELIVERY AFTER 7
my parcel was cleared from custom on the 16th of February but up to today I haven't received my order, I called pathetic aramex this morning and spoke to a guy who gave me nothing but attitude. I want my order by the end of the day ARAMES IS JUST PHATHETIC ,their staff just full of attitude I want nothing to do with them anymore
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Aramex South Africa's replyOfficial
24 Feb 2016, 14:43Hello Lufuno75,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per my discussions with you, the parcel was indeed delivered yesterday morning. However due to an unexpected delay on the route that services your area the parcel was delayed. Unfortunately we did not notify you in time of this delay which resulted in the frustration you experienced.
We are most certainly committed to providing you with a world class service and assure you that we will take necessary corrective action in this regard.
If you need further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per my discussions with you, the parcel was indeed delivered yesterday morning. However due to an unexpected delay on the route that services your area the parcel was delayed. Unfortunately we did not notify you in time of this delay which resulted in the frustration you experienced.
We are most certainly committed to providing you with a world class service and assure you that we will take necessary corrective action in this regard.
If you need further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply24 Feb 2016, 14:43
Official
Hello Lufuno75,
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per my discussions with you, the parcel was indeed delivered yesterday morning. However due to an unexpected delay on the route that services your area the parcel was delayed. Unfortunately we did not notify you in time of this delay which resulted in the frustration you experienced.
We are most certainly committed to providing you with a world class service and assure you that we will take necessary corrective action in this regard.
If you need further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.
As per my discussions with you, the parcel was indeed delivered yesterday morning. However due to an unexpected delay on the route that services your area the parcel was delayed. Unfortunately we did not notify you in time of this delay which resulted in the frustration you experienced.
We are most certainly committed to providing you with a world class service and assure you that we will take necessary corrective action in this regard.
If you need further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***